August 30, 2021

Dear Primephonic user,

Three years ago, Primephonic was launched to create a better future for classical music by addressing the challenges and complexities of the genre for the streaming era. We felt compelled to develop a streaming service that truly gets classical right—so that’s what we did over the last 3 years. But to fully achieve the next phase of our mission, we need to bring our classical streaming expertise to millions of listeners worldwide

As a classical-only startup, we can not reach the majority of global classical listeners, especially those that listen to many other music genres as well. We therefore concluded that in order to achieve our mission, we need to partner with a leading streaming service that encompasses all music genres and also shares our love for classical music. Today, we are therefore thrilled to share a great step forward in our mission – Primephonic is joining Apple Music!

The Primephonic service has been taken offline. We are working on an amazing new classical music experience from Apple for early next year.

In the interim, please check your email for more details about your 6 month free trial on Apple Music, your refund and more.

Yours,
The Primephonic Team

Frequently Asked Questions

Why are you shutting down Primephonic?

To focus on creating an even better experience for customers around the world. Apple Music plans to launch a dedicated classical music app next year combining Primephonic’s classical user interface that fans have grown to love with more added features.

What is Apple Music?

With Apple Music, you can stream over 75 million songs across all genres, including over 500,000 classical music albums. You can access the entire Apple Music catalog in lossless audio compression at no extra cost. Listen to select classical albums in spatial audio with Dolby Atmos. Add and download music to your library. Discover new music and get personalized recommendations for music that you’ll love. And listen across all of your devices with the Apple Music app. Learn more about Apple Music.

If I have an active Primephonic subscription, will I get a refund?

You will receive a prorated refund back to the original payment method based on the days left on your subscription. Look for an email from Primephonic with more information about your refund, along with a code for 6 months of Apple Music for free (redeemable before November 30, 2021). If you don’t see an email from Primephonic, check your Junk folder. If you didn’t receive an email, contact support@primephonic.com.

How do I redeem my code for 6 months free of Apple Music?

Open the email from Primephonic, tap or click the link to redeem your 6 months of Apple Music for free, then follow the onscreen instructions to sign up.

What do I do if I have an active unredeemed or partially redeemed gift card or voucher?

Contact support@primephonic.com for further assistance.

Whom do I contact for support?

If you haven’t received your code, have questions about billing or refunds, or for help transferring your playlists, please contact support@primephonic.com. For questions about redeeming your code for Apple Music, contact Apple Support.