How do I buy a download?
Visit the primephonic store, using the STORE link on the top side of the screen, or just simply type in a keyword at the search engine on top of the website. When you see an album you wish to buy, click on that album cover.
On the right top side of the tracklist, there is the audio quality selection box. There, you can choose between various qualities, depending on the album. WAV is always available, FLAC offers higher quality and is widely available. DSD is for sublime sound quality. Click on the button ‘BUY ALBUM’.
Are you a new customer? Register and fill in the requested information.
Are you a frequent customer? Login with your e-mail address and password.
Choose your payment method and if you have a discount voucher, fill in the code here and click on the button ‘ADD DISCOUNT’. Your order will be recalculated taking into consideration the value of the voucher. A revised total will be displayed. Proceed with your order.
You will have to agree to our terms and conditions and please do not forget to subscribe to our newsletter so you will never miss out on anything new at primephonic.
Click the button ‘ORDER NOW’ and the system will guide you through the payment procedure. You will receive a confirmation e-mail with all your order details. At primephonic your downloads are available three times. Simply click on ‘ACCOUNT’ at the top section of your screen and there you will find them. Thank you for ordering at primephonic.com!
Where to find my purchased music?
Don't worry, your purchased music is still available for you. Please go to 'Account' -> 'My Profile'.
Now you're at your own profile. When you click the 'Collection' tab you can find all your purchased music.
I have downloaded DSF files, but the metadata is not available or incorrect.
It is possible that some of our releases have not yet had the proper metadata attached to the file. We are striving to offer every DSF file with the correct data as soon as possible. If you have specific questions regarding this, please contact us via email.
I purchased an album, but there is no booklet available. Why is this?
primephonic strives to offer albums as complete as possible. We always have the album cover available. Booklets however are not available for every release, due to differences in the way content is provided by the respective labels. If you have suggestions or remarks concerning missing or incorrect booklets, please contact us via email@example.com
After downloading a track the download manager starts all over again.
This problem is easily solved but it is a manual process so we will do it for you. Please contact firstname.lastname@example.org
How to download my music?
Downloading on primephonic.com is easy! The easiest way is by downloading each file as a .zip file.
After purchasing an album, a link called 'Download your purchased music' will appear. After clicking this link you will be led to your collection of purchases. After clicking an album, you will see a button 'Download multiple tracks'. By clicking this button you can choose how to download the album. Choosing the '.zip file download' is the fastest way of downloading.
If your internet connection is unstable we suggest to click the 'Download multiple tracks' option, which will lead you to our downloader.
How to use the download manager?
Please download and install the newest version of our download manager (http://www.primephonic.com/downloader). Once it is installed, the download manager will ask you to log in. After logging in, the download manager automatically connects to our website.
When you have purchased an album and it is correctly paid for a button with 'Download my purchased albums' will appear. If you click this you will be guided to your purchased albums. Click on an album and the music of that album will be displayed. There is button that says, 'Download all purchased tracks.' Click this button and all tracks from that album will be downloaded.
Sometimes a small pop-up will appear asking for your permission to use the download manager. Please agree and after that a pop-up will appear to ask if you want to download your music. By clicking on 'download' the download manager starts downloading your purchased music.
My download is not downloading in the download manager.
Since our database is constantly growing some albums are being replaced. Please contact email@example.com and we will help you.
My Firewall or Virus scanner is blocking the download manager.
Since we cannot access your firewall or virus scanner you have to make sure that our download manager is accepted. This is usually quite easy. Go to your firewall or virus scanner and add Primephonic's download manager to the safe or accepted programs list.
The download manager is not working.
First, please make sure you are using the most recent version of our download manager. Than make sure you are logged in correctly and your internet connection is working.
If your purchased music still doesn't work, please contact: firstname.lastname@example.org
Where can I download the download manager?
Please go to this page: http://www.primephonic.com/downloader
Here you can find the downloader. Make sure you choose the right version for your operating system.