Privacy Statement

Click here for our general Terms & Conditions

Our Commitment

Primephonic is committed to protecting the privacy of our customers and community. We are working continuously in our best effort to comply with EU’s General Data Protection Regulation (GDPR). We are committed to complying with the new legislation and will collaborate with legal and business partners throughout this process.

We strive to offer our customers a safe platform online to experience classical music in the most awesome way. Prudent use of data and compliance with legal requirements in our own data privacy policy is a critical element of those experiences.

The essence of our data privacy policy is: We do not store customer data that we do not intend to use in a way that benefits the interests of our customer. We do not use data stored for any other purpose than those that serve our customers’ interests.

About Us

Primephonic is an online music platform (the “Services”) operated by Primephonic BV, a company headquarted in The Netherlands, conducting its work at Professor Tulpstraat 18, 1018HA, Amsterdam, The Netherlands, and is the data controller ("we," "us," "our," and "Primephonic").The Services enable our Members to, among browsing through a wide range of classical music and audio related content, download and stream music.

Key Terms

In this privacy policy, these terms have the following meanings:

"Platform" means the website we own and operate. Our download store is available on and our streaming service is available on It includes all web pages, interactive features, mobile applications, widgets, blogs, social networks, or other online, mobile, or wireless offerings that post a link to this privacy policy.

"Personal Information" means any information that identifies or can be used to identify a Member or a Visitor, directly or indirectly. Examples of Personal Information include, but are not limited to, first and last name, date of birth, email address, gender, occupation, or other demographic information.

"Member" means any person or entity that has a registered account with us to use the Services."Visitor" means any person who visits any of our Websites.

"You" and "your" means, depending on the context, either a Member, or a Visitor.

Privacy for Members
This section applies to the Personal Information we collect and process from a Member or potential Member through the provision of our Services. In this section, "you" and "your" refer to Members and potential Members.

a. What information do we collect?
The Personal Information that we may collect falls into the following categories:

i. Information you provide to us

In the course of engaging with our Services, you may provide Personal Information about you. Your Personal Information is often provided to us voluntarily when you interact with our Services such as consulting with our customer services team, send us an email, start a streaming subscription, make an a-la-carte download purchase, sign up to our newsletter or communicate with us in any other way. We will always indicate in our data collection forms during the process of your interaction with our Services, which fields of Personal Information we are collecting are compulsory or optional. By submitting these forms, you agree to this information being collected, used and disclosed as described in our Terms and Conditions and in this privacy policy.

This information may include:

Registration information: To use the Services as a Member, you need to have a Primephonic account. When creating an account, you will be asked to provide certain basic information, such as your email address and password.

Billing and communications information: When you are extending a trial period or purchase a streaming subscription plan and/or an a-la-carte download, you will need to provide your payment and billing information to us, such as your credit card details and billing address. Primephonic will maintain a record of your billing transactions and purchases, and any communications and responses.

ii. Information we collect automatically

When you use our Services, we may automatically collect certain information about your device and usage of the Services, in order to provide you with a personalized browsing experience and better understand how to improve our Services. We use cookies and other tracking technologies to collect some of this information. This information may include:

Device information: We collect information about the device and applications you use to access the Services, such as your IP address, your operating system, your browser ID, and other information about your system and connection.

Log data: Our web servers keep log files that record data each time a device accesses those servers and those log files contain data about the nature of each access, including originating IP addresses.

Product usage data: We use Google Analytics to better understand how people use our services. This information allows us to improve the content and operation of our Services, and facilitate marketing analysis of our Member. Primephonic retains our full rights over the collection, access, retention, and deletion of their data at any time. Learn more about Google Analytic’s privacy policy.

iii. Information we collect from other sources

On once-off event occurrence basis, we may obtain information about you from third-party sources, such as public databases, social media platforms, third-party data providers and our joint marketing partners. We take steps to ensure that such third parties are legally or contractually permitted to disclose such information to us.

Examples of the information we receive from other sources may include demographic information (such as age and gender), device information (such as IP addresses), location (such as country and city), and online behavioral data (such as information about use of social media websites, page view information and search results and links). We use this information, alone or in combination with other information (including Personal Information) we collect, to enhance our ability to provide relevant marketing and content to you and to develop and provide you with more relevant products, features, and services.

iv. Information from the use of our mobile apps

When you use our mobile apps, we may collect certain device and usage-related information in addition to information described elsewhere in this privacy policy.

Device information: We may collect information about the type of device and operating system you use. We may also ask for, access, or track any location-based information from your mobile device at any time while downloading or using our mobile apps or Services to improve our Product.

Product usage data: We may use mobile analytics software (such as Firebase) to better understand how people use our application. We may collect information about how often you use the application and other performance data.

b. How do we use the information?
Any of the information we collect from you may be used in one of the following ways:

To bill and collect money. This includes sending you emails, invoices, receipts, notices of delinquency, and alerting you if we need a different credit card number. We use third parties for secure credit card transaction processing, and those third parties collect billing information to process your orders and credit card payments.

To personalize your experience. Your information helps us to better respond to your individual needs.

To improve our website. We continually strive to improve our website offerings based on the information and feedback we receive from you.

To improve customer service. Your information helps us to more effectively respond to your customer service requests and support needs.To process transactions. Your information helps us to better respond to your individual needs.To administer a contest, promotion, survey or other site feature.

To keep you updated. The email address you provide for order processing and opted-in to, will be used for receiving our marketing emails.

To meet legal requirements. This includes complying with court orders, valid discovery requests, valid subpoenas, and other appropriate legal mechanisms. Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

c. How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. We offer the use of a secure server.

All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers, Adyen. The database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

Privacy for Visitors

This section applies to Personal Information that we collect and process through our Websites and in the usual course of our business, such as in connection with our recruitment, events, sales and marketing activities. In this section "you" and "your" refers to Visitors.

a. What information do we collect?

i. Information you provide to us on our Website or otherwise.

Certain parts of our Websites may ask you to provide Personal Information voluntarily. We may also collect Personal Information, such as your contact and feedback, when you attend our events, take part in surveys, or through other business or marketing interactions we may have with you. You may choose to provide additional information when you communicate with us or otherwise interact with us, and we will keep copies of any such communications for our records.

The Personal Information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your Personal Information. We will also let you know prior to collection whether the provision of the Personal Information we are collecting is compulsory or may be provided on a voluntary basis and the consequences, if any, of not providing the information.

ii. Information we collect automatically through our Website

When you visit our Website, we may also collect certain information automatically from your device. In some countries, including countries in the European Economic Area, this information may be considered Personal Information under applicable data protection laws.

iii. Use of cookies and tracking technology

Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information such as collect information such as your IP address, operating system, browser, email client type and other similar details.
We may collect this information as a part of log files as well as through the use of cookies or other tracking technologies. We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits, keep track of advertisements and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

b. How do we use the information?

We may use the information we collect through our Website for a range of reasons, such as: - To provide, operate, optimize, and maintain our Websites. - To send you information for marketing purposes, in accordance with your marketing preferences. - To respond to your online inquiries and requests, and to provide you with information and access to resources or services that you have requested from us. - To manage our Websites and system administration and security. - To improve the navigation and content of our Websites. - To identify any server problems or other IT or network issues. - To process transactions and to set up online accounts. - To compile aggregated statistics about site usage and to better understand the preferences of our Visitors. - To carry out research and development to improve our products and services. - To carry out other legitimate business purposes, as well as other lawful purposes.

General Information

a. Controlled disclosure of information
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

b. Security
We take every reasonable technical and organizational measures to protect Personal Information from loss, misuse, unauthorized access, disclosure, alteration, and destruction, taking into account the risks involved in the processing and the nature of the Personal Information. Primephonic accounts require a username and password to log in. Members have a responsibility to keep their username and password secure, without disclosing it to a third party. All Member’s account passwords are hashed, which means all employees nor IT partners of Primephonic cannot see a Member’s password. We will never resend forgotten passwords either. We will only provide Members with instructions on how to reset them.

c. Data Retention
We retain Personal Information where we have a legitimate business or legal reason to do so, Our retention periods vary depending on the type of data involved. Generally, we retain data and determine the retention period based when the data necessary to operate our Services or there is a legal or contractual need to retain the data. When we have no ongoing legitimate business need to process your Personal Information, we will either delete or anonymize it.

d. Changes to this Policy
We may change this privacy policy regularly and at any time. If we decide to change our privacy policy, we will update the Privacy Policy modification date here. This policy was last modified on 24 May 2018.

e. Terms & Conditions
Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website.

f. Your Consent
By using our Services, you consent to our privacy policy.

Your Rights

You have the following data protection rights: To access, correct, update, or request deletion of your Personal Information. If you have opted-in to our marketing emails, you can choose to opt out of receiving marketing emails from us at any time by clicking the "unsubscribe" link at the footer of all marketing emails. If you are a resident of the EEA, you can object to processing of your Personal Information, request us to restrict processing of your Personal Information or portability of your Personal Information. If we have collected and processed your Personal Information with your consent, you can also withdraw your consent at any time. You may contact us directly for these requests by emailing us at We will consider your request in accordance with applicable laws.

We will respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws. We may ask you to verify your identity in order to help us respond efficiently to your request.

Contact Us

If there are any questions regarding this privacy policy you may contact us:

Primephonic B.V.
Professor Tulpstraat 18
1018HA Amsterdam
The Netherlands